Charmaine Kennedy - 2018 BMW i8
I purchased a BMW car unseen from Haus of Imports. The car was in excellent shape for its age and priced fairly. While I was nervous about buying a car from another State (I am from California) and without first-hand knowledge of its condition, continued with the purchase because the agent who helped me was responsive, fair, and provided any and all information I requested - including a video of the interior and exterior. I had issues with shipping ONLY because I made the decision to arrange for shipping myself. What resulted was burning days and multiple phone calls to entities that could not perform. Once I shared my problem with the agent, they made a few phone calls, and my car was shipped from IL to CA within 48 hours. Lesson learned I should have listened to my agent and had their dealership arrange for shipping directly. Also, the shipping fee did not change based on their help. The dealership did not tack on an additional fee to cover their time. Their shipping quote was identical to the amount I was quoted directly from the drivers. Because it's Covid, and everyone is moving slower than usual, the title to the vehicle was delayed a bit. I reached out to the the management team who IMMEDIATELY took control of the situation, stopped whatever they was doing, called me directly to tell me he was resolving it, sent someone to pick up the title in person and within 3 days, the paperwork was at my door, via FedEx overnight mail. I couldn't have asked for a better car buying experience. Whatever slight hiccups there were, the dealership took full responsibility for them. And they understand the value of treating clients with respect and honesty. So if you're on the fence about buying from these folks, you can contact me directly so I can share with you my experience. The car was as described, the pricing was fair, they helped me with shipping, and took responsibility for the delayed title work. No regrets here. Only gratitude. Charmaine M. Kennedy, J.D.