16w065 Jeans Rd Lemont, IL 60439 630-974-0013

Customer Testimonials for Haus of Imports

Haus of Imports Haus of Imports
630-974-0013
Jul 30, 2022,
I was plesently surprised by our experience at Haus of Imports. Alex exceeded my expectations in customer care, professionalism and product delivery. I highly reccomend for anyone looking to purchase a quality vehicle at a great price!
Haus of Imports Haus of Imports
★★★★★
1 Testimonial
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Dan - 2018 Range Rover Velar

there's so many good things i can say about Haus of Imports.

first it was the easiest car purchase ever. so easy that i

thought it was a scam. but i assure you it was not a scam.

literally you click inquiry button, hour later he calls you an

boom you bought car. but Robert who was my sales guy, he

was very nice an knew his information very friendly guy. ive

called many times n txed many times with bunch of

questions, prolly annoyed him but see he was more and

willing too help an answer questions. if theres an issue he

fixes rightaway. quality customer service, and the cars that

are sold here are honestly like mint condition an moderate

mileage so u don't have too worry.

buying the car was easy jus put a deposit then you can buy

at your speed. send a check or wire if your outa state. they

wanna make sure you get the car you want an buying how

you want. for shipping if i buy the car on mon-wed. it would

be delivered next day. i recommend highly too everybody. the

best

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Charmaine Kennedy - 2018 BMW i

I purchased a BMW car unseen from Haus of Imports. The car

was in excellent shape for its age and priced fairly. While I was

nervous about buying a car from another State (I am from

California) and without first-hand knowledge of its condition,

continued with the purchase because the agent who helped

me was responsive, fair, and provided any and all

information I requested - including a video of the interior and

exterior.

I had issues with shipping ONLY because I made the decision

to arrange for shipping myself. What resulted was burning 7

days and multiple phone calls to entities that could not perform.

Once I shared my problem with the agent, they made a few phone

calls, and my car was shipped from IL to CA within 48 hours.

Lesson learned I should have listened to my agent and had their

dealership arrange for shipping directly. Also, the shipping fee

did not change based on their help. The dealership did not tack

on an additional fee to cover their time. Their shipping quote

was identical to the amount I was quoted directly from the

drivers.

Because it's Covid, and everyone is moving slower than usual,

the title to the vehicle was delayed a bit. I reached out to the

the management team who IMMEDIATELY took control of the situation,

stopped whatever they was doing, called me directly to tell me he

was resolving it, sent someone to pick up the title in person and

within 3 days, the paperwork was at my door, via FedEx

overnight mail.

I couldn't have asked for a better car buying experience.

Whatever slight hiccups there were, the dealership took full

responsibility for them. And they understand the value of treating

clients with respect and honesty.

So if you're on the fence about buying from these folks, you

can contact me directly so I can share with you my experience.

The car was as described, the pricing was fair, they helped me

with shipping, and took responsibility for the delayed title work.

No regrets here. Only gratitude.

Charmaine M. Kennedy, J.D.

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John W. - 2013 Mercedes-Benz E350 4Matic

Top-notch! 100% recommend Haus of Imports. Sales consultants are the

best! We made a trade site unseen from another state. It was

a surprise for my wife. They had the car to me within 2 days of

our first conversation in time for my wife's birthday. the sales team was

on top of everything to meet my deadline and we closed the

deal and shipped the car in record time. The car was exactly as

described and it's rare to find such great people to work with

these days! I can't wait to surprise her when she gets home

from work tonight. Thanks again Haus of Imports!

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Roman A. - 2012 BMW X3 AWD

Bought a 2012 BMW X3 just last month and wanted to provide

an honest feedback. Very positively surprised, I've wired in

fourteen grand without ever setting foot to the dealer and

seeing the car in person, but I got a really awesome deal, the

guys are on the ball, trustworthy, and do what they say that'd

do which is rare these days. The care in earlier than expected

and in a form and shape as described. Paperwork was called in

and fedexed in and I'm ready to roll. Rare to see this kind of

service these days and I wanted to give you guys a big thanks,

will be back for another car in the future!!! Thank you for your

honesty and timeliness!!! Roman Andrejko - Charlotte, NC!

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Edi - 2016 Mercedes-Benz ML350 4Matic

Bought my daughters dream car at HOI. Owners and staff

are very friendly and helpful. They helped me and made the

process very easy. Definitely recommend checking them out

if your looking for your next dream car. Thank you to HOI

for everything you guys did for us. We appreciated and

defiantly we will be back.

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Munoz C. - 2016 Cadillac Escalade

Let me write this review and ask you guys if you ever bought

a vehicle, at such an amazing price and actually get business

from that business?? Yes, I made money from my Cadillac

purchase. I bought a 2015 Cadillac Escalade from Haus of

Imports. As soon as the owner heard that I did construction

work, he called me to his office. Next thing you know, I

made a deal with him to renovate a structure at one of their

properties. made a deal in my brand new Cadillac to

remodel the property 360 degrees. I trusted him with this

used vehicle prior to purchase, and I trusted him AGAIN

while working (10 guys) during the summer heat at the

property for a whole month. He is a man of his word and

even gave us a little extra. Great people to do business with.

They work with their hearts.

Love my truck man!

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Jeremiah B. - 2015 Honda Odyssey Touring

Thank you Robert and everyone at HOl for giving us a

great car buying experience!

My wife and I were looking for a Honda Odyssey for our

growing family. After spending countless hours searching

dealerships and private party sellers for the right one we

finally came across HOI. The price is what I originally

caught our attention. So after making another low

expectation phone call, Robert (our salesman) quickly

gained my confidence. He met and exceeded my

expectations. I asked for a walk around video of the vehicle

and he sent lots of videos. To be honest, I don't trust

anyone easily, especially if me and my family are

considering driving close to 500 miles to discover they

weren't telling the truth. Not only did he tell the truth but the

vehicle was like brand new! It's now nearing 1 month from

when we purchased. We've received the title and put over

1,000 miles on it so far with no issues!"

-Jeremiah

My wife:

"Haus of Imports was a family friendly dealership that

welcomed us and our wild children in with open arms (and

snacks). The owners were genuine and you could feel that

they really care about their customers. The experience was

definitely worth our 6 hour drive from lowa. Would

recommend Haus of Imports over and over again!"

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Michael M. - 2013 Audi Q7 Q7

Micheal M.

I had previously purchased a vehicle online and wound up with

a bucket of rust. I was reluctant to purchase from a dealer 700

miles from home.and now I am THRILLED to know about

Haus of Imports. These guys got me into a great car that I

couldn't find locally, and were on the ball every step of the way.

Shipping was my second biggest concern, only compared to

the question "am I getting what I think I'm getting?" They took

care of both! The car is beautiful and exactly as described. The

shipping was done for less than I could find online (and I didn't

get all the spam calls from the online sites). There was an

opportunity for the dealer to go the extra mile AFTER I

purchased the car. It was a relatively small issue in the big

picture, but Roni - the President and CEO took it personally

and made everything right. This extra step told me all I needed

to know. I am glad I got my 'new' car from these guys, and I will

be working with them next time I am in the market for a clean

import!

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